Spreadsheet Confession
Compliance Registers: Proving What Happened and When
How to track training, inspections, incidents and certifications with evidence attached and a history an auditor can actually follow.
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Guides on how to better manage business processes
The Post-Launch Review: What to Check Six Months In
A practical six-month review for your new internal tool: adoption, data quality, workarounds, unused features and a shortlist of improvements.
Read articleOne System or Several? When to Split, When to Combine
How to decide where one internal tool should end and another begin, based on ownership, data overlap and the shape of the process.
Read articleContent Calendars That Survive Contact with Reality
Turn a colour-coded content calendar into a workflow of ideas, drafts, reviews and publishing, with owners and deadlines that adjust when plans slip.
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AI Assistants and Internal Tooling: Where They Help and Where to Be Careful
Where AI assistants genuinely help with internal tools (drafting, summarising, classifying, cleanup) and how to manage accuracy, privacy and over-trust.
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Privacy Basics for Ops Teams: Handling Personal Data in Internal Tools
A practical starting point for ops teams handling personal data in internal tools: collect less, restrict access, and handle access and deletion requests.
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Calculated Fields: What to Move Into Your Tool and What to Leave Behind
Sort your spreadsheet formulas into calculated fields, reports and dead weight, so your new tool computes what matters and nothing else.
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Citizen Developers: Letting Teams Build Their Own Tools Without Creating Chaos
How to let business teams build their own internal tools on no-code platforms, with guardrails, templates, review points and a registry of what exists.
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Designing for People Who Aren't at a Desk
How to build internal tools for warehouse, field and frontline staff: phone-friendly views, big buttons, minimal typing and offline realities.
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